Welcome to Crust & Ember Pizzeria's site. By accessing or placing an order through granarycrossing.xyz you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the service.
1. Acceptance and changes. By using this site you acknowledge acceptance of these terms and any updates posted. Crust & Ember Pizzeria may modify, suspend, or discontinue features, services, or content at any time without prior notice. We will strive to announce material changes when feasible but are not obligated to provide notice for every update.
2. Use and eligibility. You must be at least 18 years old to place orders. You agree to provide accurate, complete, and current information for all matters related to your account and orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Ordering and products. All product descriptions, prices, and availability are subject to change without notice. We aim to present accurate information, but errors may occur. If a product you ordered is unavailable, we will notify you and may offer a substitute or cancel the order with a refund. All food items are prepared in facilities that handle common allergens; please review allergen information on our site prior to ordering.
4. Pricing and payments. Prices shown are in £ and include applicable taxes where required. We may adjust prices without notice. Payments are processed through secure methods described at checkout. By submitting payment, you authorize Crust & Ember Pizzeria to charge the stated amount for the order and any applicable delivery charges, taxes, and fees.
5. Delivery and pickup. Delivery times are estimates and may vary due to weather, traffic, or third-party services. We strive to deliver in the specified window, but delays may occur. If you are unavailable at the delivery address, a reattempt or collection at a designated pickup point may be arranged.
6. Refunds and disputes. We handle refunds in accordance with applicable law and our refund policy. To request a refund or report an issue with your order, contact +44 20 7946 0958 with your order details. All claims must be filed within a reasonable period after delivery. Instructions for returns or credits will be provided on request.
7. Intellectual property. All material on the site, including logos, images, and text, is owned by or licensed to Crust & Ember Pizzeria and protected by applicable laws. You may not reproduce, distribute, or create derivative works without our written consent.
8. Privacy and cookies. Our policy explains how we collect, use, and protect your information. By using the site, you consent to such practices. We may use cookies to personalize your experience, analyze site traffic, and assist with orders. You may manage cookies in your browser settings, but disabling them may affect site functionality.
9. Limitation of liability. To the maximum extent permitted by law, Crust & Ember Pizzeria and its affiliates are not liable for indirect, incidental, special, or consequential damages arising from use of or inability to use the site or orders. Our total liability for direct damages will not exceed the amount paid by you for the order in question.
10. Indemnification. You agree to indemnify and hold harmless Crust & Ember Pizzeria, its officers, employees, and affiliates from any claims, losses, damages, or expenses arising from your use of the site, violation of these terms, or infringement of third-party rights.
11. Governing law and disputes. These terms are governed by the laws of United Kingdom and, where applicable, the laws of the jurisdiction of your residence. Any disputes shall be resolved by the courts of London or by alternative dispute resolution mechanisms if available. This clause does not affect your rights under consumer protection laws where applicable.
12. Miscellaneous. If any provision is found invalid, the remaining provisions remain in full effect. No waiver of any term or condition will be deemed a further or continuing waiver. You may not assign your rights under these terms without our prior written consent.
For contact and billing information, please use +44 20 7946 0958 and refer to SW1A 1AA, London, 22 Pizza Lane in your communications. Last updated: December 2024.