Privacy Policy
Last updated: October 2025
Crust & Ember Pizzeria (“we”, “us”, or “our”) operates the website accessible at granarycrossing.xyz and offers dining services and related products from our location(s) in London, United Kingdom with postal code SW1A 1AA. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site or place orders for collection or delivery at our pizzeria. We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this policy, please contact us at +44 20 7946 0958.
What information we collect
We collect information that helps us provide a smooth, personalized experience and to improve our services. This includes:
- Identity data such as your name and contact details when you create an account or place orders, including information you provide directly to us or via trusted partners.
- Contact data such as your email address, phone number, and delivery address to fulfill orders and respond to inquiries.
- Order data including items requested, delivery instructions, and payment details processed by our payment partners (we do not store full payment credentials on our systems).
- Usage data such as pages visited, time spent on the site, and preferences to tailor recommendations and promotions.
How we use your information
We use your information to:
- Process and manage orders for dine-in, takeaway, or delivery at London location(s) and to contact you about your order status.
- Improve our menu, services, and website experience by analyzing how customers interact with our site.
- Provide customer support, respond to your inquiries, and resolve issues efficiently.
- Send you marketing communications about promotions, new menu items, or events from Crust & Ember Pizzeria when you have opted in to receive them.
Legal basis for processing
We rely on legitimate interests to manage and develop our business, contractual necessity to fulfill orders, and your consent where required for marketing communications.
Sharing your information
We may share your information with trusted service providers who help us operate the website and fulfill orders (e.g., payment processors, delivery partners, IT services). We require these entities to safeguard your data and use it only to provide services to Crust & Ember Pizzeria. We may also disclose information if required by law or to protect our rights, property, or safety, or the safety of customers and others.
Your choices and rights
You can opt out of marketing communications at any time by following the unsubscribe links in our emails or by contacting us at +44 20 7946 0958. You may update or correct your account details through your profile, and you can request deletion of your account data where applicable. Note that some information may be retained for legal, security, or operational reasons.
Data retention
We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations. When data is no longer needed, we take steps to securely delete or anonymize it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction. Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s privacy
Our site and services are not intended for or directed at children under the age of 16. If we become aware that we have collected information from a child under 16, we will take steps to delete it as quickly as possible in accordance with applicable law.
Non-ic beverages and promotions
In our communications and promotions, we may reference beverages available at our pizzeria. We highlight juices options such as juice or lemonade, in line with applicable policies and local regulations.
International transfers
Your information may be transferred to and processed in countries other than your own. We will take steps to ensure that your data receives an adequate level of protection, consistent with this Privacy Policy and applicable data protection laws.
Updates to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date and, if appropriate, provide notice on our site or by other means. We encourage you to review this page periodically for any changes.
Contact us
If you have questions about this Privacy Policy or our data practices, you can reach us at +44 20 7946 0958 or via our site at granarycrossing.xyz. For postal correspondence, you can write to us at 22 Pizza Lane, SW1A 1AA, London, United Kingdom.
The privacy and security of your information is important to us. By using our services, you acknowledge you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.